Terms of Service

imanino is a shared record for homes. Tenants, landlords, owners and agents can keep rent and bills, inventory, photos, documents, issues and contract negotiations for a property in one place, and invite the other people involved.

imanino is a documentation and organisation tool. We are not a party to your tenancy, purchase, brokerage or any other agreement between users, we do not hold or transfer rent or other payments between users, and we do not provide legal, tax or financial advice.

• You must be at least 18 years old, or of full legal age where you live, to create an account.
• Provide accurate information and keep your login email up to date. You are responsible for keeping your password and devices secure and for activity on your account.
• Tell us immediately at support@imanino.com if you suspect unauthorised access to your account.
• You may use imanino as a consumer or for your business. If you act for a business, you confirm that you are authorised to bind it to these terms.

• Content you add to a property, such as photos, documents, bills, items, log entries and comments, is visible to the other members of that property. Only invite people you want to share it with.
• You keep all rights in your content. You grant us a non-exclusive, worldwide, royalty-free licence to store, process, display and transmit it to the members of the property, only as needed to provide and secure the service.
• Uploaded photos and documents are evidence records. They cannot be edited after upload and can only be removed through the deletion approval process in the app. Approved deletions hide the record from everyone, while the underlying file is retained in write-once storage, as described in the Privacy Policy.
• You are responsible for having the right to upload your content and for any personal data of other people you add, for example tenants, co-owners, contacts or people shown in photos.
• Timestamps and fingerprints help show that a file has not changed since upload. Whether a record is accepted as evidence is decided by the parties, courts or authorities involved, and we do not guarantee any particular legal effect.

imanino uses AI models to suggest document types, titles, parties, amounts, due dates, lease terms and inventory details from your uploads. These suggestions are generated automatically and can be incomplete or wrong. Always check them, especially amounts, dates and contract terms, before you rely on them. You can correct every suggestion. AI features may be limited per property and per user.

• The first rented property and the first owned home that a payer activates are free.
• Each additional property costs EUR 20 per month, including VAT. A property needs to be activated to use all features. Inviting people and setting up a property is possible before activation.
• The payer of a rented property is its landlord admin, or, where there is no landlord, the member who created it. The payer of an owned home is the owner who created it. Agents do not pay for properties they set up for clients.
• To activate a paid property, tap Activate and complete the checkout of our payment provider Stripe. Stripe shows the total price before you confirm. The subscription contract is concluded when you confirm the payment at checkout.
• Subscriptions are billed monthly in advance and renew automatically for one month at a time until cancelled. You can cancel at any time, see the next section.
• We may change prices with at least 30 days' notice by email. The change applies from the next billing period after the notice period. If you do not agree, you can cancel before it takes effect.

• You can cancel a subscription at any time in the billing portal, which you open with Billing at the bottom of the property Home, or by writing to us. It ends at the end of the current billing period and you keep access until then. There is no minimum term and no cancellation fee.
• If you are a consumer, you have the right to withdraw from a paid subscription within 14 days of the day the contract is concluded, without giving a reason. To withdraw, send us a clear statement, for example by email to billing@imanino.com or by post to the address in the imprint. You can use the model withdrawal form below, but you do not have to. Sending the statement before the period ends is enough.
• If you withdraw, we refund all payments received for that subscription without undue delay and at the latest within 14 days of receiving your withdrawal, using the same payment method, at no cost to you. The subscription then ends immediately.
• Apart from the statutory withdrawal right, payments are not refundable, except where required by law or where we decide otherwise in an individual case. Refund requests go to billing@imanino.com.
• Deleting your account or a property cancels the related subscriptions immediately, without a refund for the remaining period unless the law requires one.

If you want to withdraw from the contract, you can fill in this form and send it to us. You do not have to use it.

• To: Maksimir software lab d.o.o., Savska cesta 41, 10000 Zagreb, Croatia, billing@imanino.com
• I hereby give notice that I withdraw from my contract for the provision of the following service: imanino subscription for the property (name of the property)
• Ordered on (date)
• Name of consumer
• Email address of the imanino account
• Address of consumer
• Signature of consumer (only if this form is sent on paper)
• Date

• If you are a consumer, you have the statutory rights for digital services that are not in conformity with the contract, in particular to have the service brought into conformity and, where that is not possible or does not happen, to a price reduction or to terminate the contract. These rights are not limited by these terms.
• You can send complaints in writing to support@imanino.com or by post to the address in the imprint. We confirm receipt without delay and reply in writing within 15 days.

Agents can invite customers with their personal referral link or code. These terms apply to the referral programme in addition to the rest of these Terms of Service. Agents take part in the referral programme as businesses, so the provisions for consumers do not apply to it.

• For each customer attributed to an agent, the agent earns a commission of 20% of the amount, excluding VAT, of each subscription payment that customer makes during the first 12 months of each subscription, unless we agreed a different rate with the agent in writing.
• A customer is attributed to an agent when they sign up with the agent's link or code, or when they accept an invite from that agent, provided they have not been attributed to an agent before. An attribution cannot be changed later. Agent accounts cannot be referred, and referring accounts controlled by the agent does not earn commission.
• Commissions become payable 14 days after the underlying payment, once the refund window has passed. If a payment is refunded, in full or in part, the corresponding commission is reduced or reversed, also after it was paid out, and offset against future commissions.
• Payouts are made manually by bank transfer to the account details the agent provides to billing@imanino.com. We may set a minimum payout amount and bundle payouts. The agent is responsible for invoicing where required and for any taxes on commissions.
• We may withhold commissions obtained by fraud, spam, misleading advertising or other breaches of these terms, and may end the referral programme or change future rates with notice. Commissions already earned remain payable.
• Commissions that have not been paid out when an agent deletes their account are forfeited, unless the agent requests the payout before deleting the account.
• Agent fees that agents charge their own clients in imanino, recorded as commission charges, are agreed directly between the agent and the client. We are not a party to them and do not collect them.

You must not:

• Upload content that is unlawful, infringes the rights of others, or that you are not allowed to share, including intimate images or data about people without a legal basis
• Use imanino to harass, discriminate against or monitor other people, or to falsify evidence
• Upload malware, try to access accounts, properties or files that are not yours, or test the security of the service without our written permission
• Overload the service, circumvent usage limits, or use bots or scrapers
• Resell or provide imanino to third parties as your own service without our agreement
• Upload files larger than 20 MB or use imanino as general-purpose file storage

Report abuse to support@imanino.com. We may remove access to content or suspend accounts that breach these terms, and will inform you unless the law or the protection of others prevents it.

We work to keep imanino available and secure, but cannot guarantee uninterrupted availability. Maintenance, updates and events outside our control can cause interruptions. We may change the service for valid reasons, such as new features, security, technical developments or legal requirements, at no additional cost to you. If a change affects your access to or use of the service more than slightly, we will inform you clearly and in good time beforehand, and if you are a consumer you may terminate the contract free of charge within 30 days of the notice or of the change, whichever is later. We then refund the amount paid for the remaining period.

• We are liable without limitation for intent and gross negligence, for injury to life, body or health, under mandatory product liability law and where we have given a guarantee.
• The following limitations apply only to damage caused by slight negligence.
• For slight negligence we are only liable for breaches of essential contractual obligations, meaning obligations whose fulfilment makes the proper performance of the contract possible and on which you may regularly rely. In that case our liability is limited to the typical, foreseeable damage.
• For business users, our total liability for slight negligence per calendar year is further limited to the amount paid for imanino in the 12 months before the event giving rise to the claim.
• We are not responsible for agreements between users, for the accuracy of content added by users, or for decisions made based on AI suggestions that were not checked.
• Nothing in these terms limits mandatory rights you have as a consumer.

You can end this agreement at any time by deleting your account in Account, Privacy and data. We may end it with 30 days' notice, or immediately for good cause, for example a serious breach of these terms. If we end it without good cause, we refund the amount you paid for the period after the end of the agreement. What happens to your data when your account is deleted is described in the Privacy Policy.

We may change these terms for valid reasons, such as new features, legal changes or security. We will notify you by email at least 30 days before a change takes effect and show you the changes. Changes that are required by law or that only concern new optional features apply from the date in the notice. For any other change we ask you to accept the new terms in the app. If you do not accept them, the current terms continue to apply, and both you and we may end the agreement with 30 days' notice.

These terms are governed by the laws of the Republic of Croatia, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country where you have your habitual residence.

For business users, the exclusive place of jurisdiction is Zagreb, Croatia. If you are a consumer, you can bring claims either in the courts of Zagreb, Croatia or in the courts where you live, and we can only bring claims against you in the courts where you live.

We are not obliged to take part in out-of-court consumer dispute resolution and do not do so voluntarily. If we cannot resolve a complaint together, you can contact the consumer protection authorities and organisations in your country.

If a provision of these terms is invalid, the rest remains in effect.

Maksimir software lab d.o.o.. Support: support@imanino.com. Billing: billing@imanino.com. Privacy: privacy@imanino.com. Full company details are in the imprint at /imprint.